Brora Reviews

I really didn't want to write this Review but in all honesty, emailing them just results in the same old sound bites. I have been a customer for years but just recently i've had a few issues with the Quality. I purchased a Cashmere Jumper in an 8, it was too small. So i returned it and purchased a size 10. There was quite literally no difference. I couldn't be bothered to send it back again and after a wearing it a handful of times. It's shapeless and now sits at the back of my wardrobe. I was given the advice to wash it which i did- No Change! What's really annoyed me, is my purchase of 3 pairs of Ladies Cashmere Socks- almost £200.00. The first pair literally disintegrated. I decided to wear thin socks under the next pair, same thing! All 3 Pilled and i was left with gaping holes! They are now unwearable!! I can't be bothered to complain anymore, it's too exhausting and falls on deaf ears! They keep insisting the Quality of their garments are the same- I beg to differ! I'm so done with this Company!!

Brora has some incredible designs. The starting prices are too 'rich' for me, but I watch the website for sales and sometimes get lucky. In the last couple of months something has happened to the website and it is mostly inaccessible. I hope this can be fixed, as I would love to keep buying from this brand.

Steer clear of this company. I bought a beautifully designed knitwear jumper for my child, at great expense, and the quality is terrible. I have just found a 4th hole in the wool. The stitching just falls apart. I have never known worse quality in a brand.

One star is too many. The customer service at the Cambridge store is astonishingly bad, and the mediocre products certainly do not merit the price tag. I will not be buying from Brora again.

Ordered skirt online. Telephoned 5 days later to find when delivery expected to be told they couldn’t even say which week it would be sent out, but of course they debited credit card at time of order. Feel sorry for Brora staff, this is a management and reputational issue. The lesson? Don’t buy Brora online.

Placed a click&collect order 9 days ago, still no communication from Brora or the designated shop. When I called Brora I was told that it WILL be picked soon (!) and sent to the store. They could not give me a time frame for delivery, apart from saying that it would take 2 weeks or longer. No warning on the website, no communication that informs customer of the significant delays to the delivery times advertised on Brora's webiste.

The number of Brora jumpers and cardigans I've bought over the years is embarrassingly huge, but I still wear everything, and their cashmere is second to none. But be aware that all their tempting lambswool Fair Isles that are so trendy now are not the real thing. I've just received the navy blue Fair Isle crewneck jumper (Jan. 2022). It is knitted at very loose tension (you can see daylight through it) and the collar rib is sewn on, not knitted into the yoke (this really isn't good). It will stretch out of shape very quickly, and the whole 'feel' of the jumper seems somehow wrong--not a Scottish knit. When looking for the label to see where it's made, I wasn't surprised to see the Czech Republic. At least it's not China. I won't be buying any more of these; there are other shops that offer Fair Isle jumpers and cardigans knitted in Scotland to the familiar standard, and at the same price as Brora. Worth searching these out instead. Brora, look to your Scottish Laurels!!

I placed an order a few days ago. I understand it may take longer than usual as it's sale time. However I've not received an email from them confirming order and now the site won't let me log in AND YES I have entered email and password correctly

Very poor. Ordered 3x cardigans in the sale at around 11am for gifts, chose the 3 i wanted and ignored others, website hiccups but paid and order confirmed. E mail at 6pm to say ‘sorry for disappointment but out of stock’. How can one have any faith in such appalling service. Complete waste of my time and now have to start over to find replacement gifts. I expect my order. to be honoured. Update: checked website, item is still in stock, no response to subsequent e mail.

Chiming in from California, U.S.A. I was shopping online for quality Cashmere matching hat & gloves for my 5yo grand-daughter. I felt now that she has started appreciating her fashion at this age, it's time for her first pieces of Cashmere clothing. Naturally, I didn't want her first experience with Cashmere be a cheap one.
Apparently, there were no stores online anywhere in the world with matching Cashmere clothing for children until Brora popped up. I wasn't familiar with them but they seemed to be the only choice. I ordered the items a week before Christmas absolutely NOT expecting a fast delivery all the way from Scotland at this time of the year. I would've been happy just to receive the items whenever they could arrive. Without any extra express delivery charges, Brora shipped my purchase via DHL and it arrived in 3 days just before Christmas. The quality is great, the price is right, and the delivery couldn't have been quicker. Now I want to make it clear that I had not heard of Brora before this purchase and I'm not related in any way to any of the staff there... as some bad reviews might imply. Just one satisfied customer with a happy grand-daughter in pink Cashmere hat & gloves.

I have shopped with Brora for the past 16 years. My first and much loved purchase of a cardigan is still in good condition. I am currently addicted to their cashmere Fair Isle cardigans. There is also a very nice superfine lambs’wool jumper, made in Scotland, that I have my eye on. The sales are good, the scarves and blankets make excellent presents. Highly recommended

Products may be OK if a little dull but customer care is appalling. They spent more effort trying to not help than resolve issue when item sent to wrong address. Likely that their IT system corrupted address as was auto filled. Item still not received. Very frustrating.

Ordered yesterday Here today - Super fast delivery and wonderful Quality - I just adore the Cardie, - I had never ordered before But I am sure I will again. Thankyou

I love Brora. Their cashmere is second to none. I have ten year old cardis still in use and they wash really well. I have never had trouble with poor quality holey gloves either. My only complaint is sizing. A 16 dress is like a Boden 12/14 so I need an 18 in dresses whereas an 18 skirt is absolutely enormous and I could wear a 14. I don’t get it.

I love Brora clothes, and when you order them, they arrive. When you send them back, you get a refund. When you call up, someone talks to you. It's all basic and yet seems hard for many to achieve.